Refund Policy

For customer who need to return the item after purchased due to (damage during shipment, wrong size, item defect and etc.), you can send it back to us for a refund or an exchange.

Return Procedure

We suggest customer to follow the procedures below to return the item after receive the confirmation. Follow the step below :

  1. Take a photo of the item to be returned
  2. Contact our Customer Return Department before returning the parcel.
  3. Pack the item with their original packaging box include sales invoice and other accessories (free gifts and etc.)
  4. Return the item to the following address within 7 days.
    • Attention to : Customer Return Department
    • Item Mention : Return Item
    • Address : NO.7&9, Jalan USJ 9/5N, 47620 Subang Jaya
    • Contact : +018-387 2242
  5. Please provide us the return parcel tracking number. Kindly immediately inform to our return department officer to prevent any problem during the return process.

* Customer shall bear the courier charge on returning item and be responsible for the safe delivery of the item.

After Parcel Arrives

Customer will be informed by call or email notice once the item arrived.

If the return item approved after item and quality examination.

Please allow 2 to 3 working days for your return to be processed.

Customer need to provide us the bank account details and the refunds will be transfer into customer’s bank account.